The house rules, in plain words.

Bookings and cancellation

Reservations are strongly recommended, particularly for rituals and couples sessions. We ask for 3 hours' notice to cancel or move a booking. Later cancellations incur 50% of the treatment cost; no-shows are charged in full. If you're running late, your session may be shortened at full price — so the next guest isn't kept waiting.

Before your session

Arrive 20 minutes early for consultation. Avoid a heavy meal beforehand, and mention any medical conditions, allergies or pregnancy at booking so your therapist can adapt in advance. No smoking, alcohol or mobile phones inside the spa — and no alcohol or caffeine immediately before or after a treatment.

This website

Booking requests made here open WhatsApp on your phone; the conversation, confirmation and any changes happen there or by phone. Prices shown are indicative at the time of viewing and confirmed at booking. Content on this site — text, photography and the Hornbill mark — belongs to Hornbill Wellness Spa and may not be reproduced without permission.

Care and conduct

Our treatments are wellness services, not medical treatment, and nothing on this site is medical advice. We reserve the right to decline or end a session where conduct or safety requires it. For anything unclear, ask us on WhatsApp — we answer fast.